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Returns & Exchanges Policy
At Scentoria, we want you to be completely enchanted by your signature scent. If you are not satisfied with your purchase, we accept returns of unopened and unused products within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal with your order number and email address to request a prepaid shipping label.
2
Pack with Care
Securely place the fragrance in its original boutique packaging and outer shipping box to prevent damage during transit.
3
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our quality team inspects the item, your refund will be processed to your original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing